Voucher Terms & Conditions

Please note that due to the complexity of email spam features implemented by various email service providers, we cannot guarantee the email delivery of Vouchers to the recipient. After purchase, please confirm with the recipient that they have received their Voucher. To be safe, we recommend downloading a copy of their Voucher on the ‘Thank You’ page once your order has been completed or from ‘Completed Order’ email that you will receive. If you are having trouble, please contact vouchers@shopspa.co.za.

Monthly Special Vouchers:

  • Monthly specials must be used during the time period stated on the voucher. If the monthly special is not used in this period, it will be converted to the cash value paid by the customer and will be valid for 3 years from date of purchase
  • No changes to, or treatment swops may be made to the monthly special
  • Order of treatments specified may change due to scheduling availability
  • In the event of the client arriving late for the booking, the therapist will attempt to provide as many of the treatments as possible in the remaining allocated time
  • Bookings subject to availability
  • At the time of making your booking please quote your voucher number in order for your booking to be secured
  • On arrival at the Spa please present your Gift Voucher as treatments cannot commence without a valid voucher number

Monetary Gift Vouchers:

  • No discounted or value added vouchers may be used to purchase another voucher
  • Online vouchers to be used for treatments only – cannot be used for product purchases
  • Vouchers are issued as a monetary amount and are valid for 3 years
  • In the event of the client arriving late for the booking, the therapist will attempt to provide as many of the treatments as possible in the remaining allocated time
  • Bookings are subject to availability
  • At the time of making your booking please quote your voucher number in order for your booking to be secured
  • On arrival at the Spa please present your Gift Voucher as treatments cannot commence without a valid voucher number

Cancellations Terms for all Vouchers:

  • On the day of your treatment: 100% of voucher value
  • 24 hours before your treatment: 50% of voucher value
  • 48 hours before your treatment: 25% of voucher value